How can we help?
Find setup instructions or contact us about your account, payment or product access.
Contact support
Keep your order number, product name and a description of the issue ready. A screenshot of an error can help. Never send your password, authentication codes or full payment card details.
Setting up the loader
Check requirements, download access and browser sign-in.
Read the loader guideCheck availability
Review product status before buying or starting a session.
Product statusCannot sign in?
Use your original Google or Discord sign-in, or recover an email password.
Reset passwordPayments and refund requests
For an uncredited payment or an access problem, open a Billing ticket and include the order or payment reference, date and issue. Requests are reviewed individually. Creating a ticket does not automatically refund a payment or change your access.
For reseller key refunds, use the Refunds page in your reseller panel. See the Terms of Service for the current conditions.
Your account and information
To ask about your information or request account closure, open an Account ticket or use the listed public contact. Support will explain any verification and records that must be retained before acting on your request.